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Aquaventure After School Care provides exemplary care and academic support for students kindergarten through sixth grade. Students enjoy pick-up from serviced schools, assistance with schoolwork, afternoon snacks, swim lessons, and more. All of these services are provided in the family-friendly atmosphere our patrons appreciate at Aquaventure. Our staff offers support services for all current curricula to ensure the learning process continues at our facility.

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 Our after-school care program offers pick-up services for students attending:

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Chicod School

Wintergreen Elementary

Ridgewood Elementary

WH Robinson Elementary

Creekside Elementary

Winterville Charter Academy

Hope Middle School

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FEES & BILLING

SCHOOLS
Full Time Paid Monthly

Full Time Paid Weekly

Part Time Paid Monthly

(Maximum 3 days per week)

$460/mo

$125/wk

$405/mo
Registration Fee: $70
(Non-refundable)

Fees are due at the beginning of each month for monthly contracts or week for weekly contracts with a $25 late fee added to any unpaid balance after 5 business days.

We also offer a 10% discount for siblings!*

*Sibling Discount applies to Full time Options. No Discounts may be applied for part time enrollments.
Anchor 1
  • What is the temperature of the pool water?
    The lap pool and dive tank are kept at 82-83 degrees depending on the season. Adjustments in temperature are made for special events like swim meets. These adjustments may take effect up to 48 hours before the event and last up to 48 hours after.
  • How will I know when lanes are available?
    Daily lap lane reservations are available online for members and included with membership! You can always call our front desk to inquire about current lane availability.
  • What is the policy for bringing a guest?
    Members may bring guests in for $10.00 any time during staffed hours. The guest must sign a facility waiver.
  • Can I reserve a lane to swim laps?
    Yes! We allow members to reserve specific lanes one day before use. Lanes must be reserved online and any lanes reserved beyond the one-day term will have the reservation deleted.
  • What do I need to wear to aerobic classes?
    We recommend a one-piece bathing suit or dry fit material clothing. If you want to wear shoes in the pool, we ask that they be water shoes. No street clothes are allowed in the pool.
  • How do I find out about promotions and discounts?
    Follow us on all social media to stay up-to-date with current promotions and discounts! Make sure you are subscribed to our email news blast for important updates and promotions we run each month!
  • When does my annual key fob payment renew?
    Your key fob will renew on the anniversary date in which you originally purchased it. This date could be different from your membership start date if you purchased your key fob separately.
  • Do you accept silver sneakers?
    While we do not accept Silver Sneakers, we are happy to service the following benefit plans: Silver & Fit, Active & Fit, & Renew Active. Contact your insurance provider to see if you qualify for one of these benefit plans!
  • Can I receive a refund of my membership / key fob?
    While we are unable to refund partially used monthly or annual contracts for membership and/or key fobs, we can disable further renewals of these contracts and prevent further billing from occurring. To do this, simply stop by our front desk and fill out a cancellation form.
  • Can I freeze or pause my membership?
    YES! We can freeze your membership free of charge. Simply stop in and fill out a membership freeze form. Your membership must be frozen a minimum of 3 weeks and cannot exceed 6 months.
  • What does my child need to bring/wear to their class?
    Your child will need a bathing suit, towel, and goggles. Swim suits should fit appropriately and not gap or slip out of place. We recommend one piece swim suits for girls and shorts or jammers for boys. Towels are available for rent through the Front Desk.
  • What is the cancelation policy for swim classes?
    We have a no-show policy for all swim lessons. If you are unable to attend your scheduled class, you must cancel through the self-service portal or call 2-4 hours before the scheduled start time of the class. If you do not show up for class, then your child’s lesson will be marked as no-show and will be subtracted from your swim package.
  • How long will it be before my kids move to the next level class?
    All progress is based on our in-house tracking sheets. Each class has exit skills that each child must complete before moving into the next class. Once all the exit skills are signed off your child will move into the next class. We do offer a guarantee: We guarantee that every child is different and they learn at different rates.
  • Can I buy single swim lessons?
    We do not sell single swim lessons. We sell all swim lessons in packages of 6.
  • Can my child move up from Anchor 3 without going into Riptides?
    Unfotunately we do not offer a level higher than Anchor 3 besides Riptides. Your child may remain in Anchor 3 and continue to refine their skills, however no new skills will be introduced. If your child is apprehensive about moving into Riptides, please speak with one of our staff. We often find that speaking with the swimmer in person can help get rid of any issues attributed to swim team.
  • How do I book my children in for swim lessons?
    You can book your child through our self-service portal or by speaking with our front desk (in person or via telephone).
  • What is the self-service portal?
    The self-service portal is a great tool to manage you and your families activities at Aquaventure. You can purchase packages, book classes, and pay invoices all from your computer or mobile device!
  • How do I use the self-service portal?
    You'll first need to create an account for yourself, much like you would with Amazon or any online retailer. Next you can create accounts for any family members that will visit Aquaventure. After your account is created you can purchase swim packages, book classes, and manage invoices all online!
  • This is my child’s first swim lesson. Where do we go?
    You will first check-in at our front desk. If your child needs to change you can use our locker rooms or family changing rooms. You will then go onto the pool deck to wait for your child to be called for their class. Please arrive 5-10 minutes early to ensure you are present when the class is called to the pool. If you arrive late, please make Front Desk aware so they can have your swimmer escorted to the pool.
  • Can parents be on the pool deck during swim lessons?
    Parents are allowed to be seated both in the observation room and on the pool deck. However, parents are asked not to interfere once classes have started. If your child needs assistance the deck coordinator will alert you. This helps build your childs confidence in the water and allows them to focus on our instructors.
  • How can I track my child’s progress?
    We track every students progress with our in-house tracking sheets. If you'd like to view your child's tracking sheet please ask for Deck Coordinator during your child's swim lesson. They will make time to speak with you either during or after the swim lesson.
  • What is a Deck Coordinator and what do they do?
    Deck Coordinators supervise most of our swim lesson classes. They call the classes, check the roster, and help our instructors focus on what skills need to be accomplished in each class. The Deck Coordinator also tracks your child's progress from the deck and will also sign off once each swimmer completes a skill. Deck Coordinators are a parents communication resource with the instructor, so if you have a question please feel free to ask. They will answer the question, seek an answer from the instructor, or set up time to speak with the instructor after class. Inall, Deck Coordinators ensure that our swim lessons run smoothly and efficiently.
  • What is the temperature of the pool water?
    The lap pool and dive tank are kept at 82-83 degrees depending on the season. Adjustments in temperature are made for special events like swim meets. These adjustments may take effect up to 48 hours before the event and last up to 48 hours after.
  • How will I know when lanes are available?
    We have a lap lane availability guide at the front desk that shows our pool traffic throughout the day. Lap reservations are also available online for members and you can always call our front desk to inquire about lane availability. These schedules are subject to change.
  • What is the policy for bringing a guest?
    Members may bring guests in for $10.00 any time during staffed hours. The guest must sign a facility waiver.
  • What is a drop-in?
    We are a membership-based facility. We allow guests to try our facility as a “Drop-in visitor” during certain times of the day. Non-members may come in for $15.00 per person from 12-3pm Monday - Saturday and 2pm-5pm on Sundays. Non-members must sign a facility waiver. In the event a lifeguard is not present, no one under 21 years old will be permitted into the pool area.
  • Can I reserve a lane to swim laps?
    Yes! We allow members to reserve specific lanes one day before use. Lanes must be reserved online and any lanes reserved beyond the one-day term will have the reservation deleted.
  • What do I need to wear to aerobic classes?
    We recommend a one-piece bathing suit or dry fit material clothing. If you want to wear shoes in the pool, we ask that they be water shoes. No street clothes are allowed in the pool.
  • How do I find out about promotions and discounts?
    Follow us on all social media to stay up-to-date with current promotions and discounts! Make sure you are subscribed to our email news blast for important updates and promotions we run each month!
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